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Shipping Policy
Every order leaves our Los Angeles facility vacuum-sealed, odour-proof and unbranded. Here is exactly how dispatch, tracking and delivery work.
Processing and dispatch
- Orders confirmed before 2pm PT are packed the same business day; later orders go out the next business day.
- Every parcel is vacuum-sealed, carbon-lined and shipped in plain packaging with no branding, product names or cannabis references on the outside.
- A tracking number is issued at dispatch and sent to you privately.
Delivery times
| Destination | Typical transit |
|---|---|
| National | 2–5 business days, tracked |
| International | 5–12 business days, tracked |
| Express (on request) | 1–3 business days where the route allows |
Free shipping thresholds
Shipping is free on national orders over $500 and on international orders over $1,000. Below those totals a flat, route-based rate is quoted before you pay — there are never surprise charges at delivery.
Discretion and safety
- No external branding, invoices or product lists inside or outside the box.
- Odour-proof, moisture-controlled packaging protects freshness in transit.
- Signature is optional; you choose at checkout.
Lost, delayed or damaged parcels
If tracking stalls for more than 7 business days, contact us and we will open an investigation with the carrier. Confirmed lost or damaged parcels are reshipped once, free, under our reship guarantee — see Returns & Refunds.
Do you ship internationally?
Yes. We ship nationally and internationally with discreet, tracked delivery on every route.
Is the packaging discreet?
Always. Parcels are vacuum-sealed and odour-proof with no branding or cannabis references on the outside.
When is shipping free?
Free on national orders over $500 and international orders over $1,000.
Will I get tracking?
Yes, a tracking number is sent to you privately as soon as your parcel is dispatched.