Returns, Refunds & Reship Guarantee

What is covered

• Not delivered: confirmed lost in transit — free reship or full refund.
• Damaged in transit: broken glass, crushed flower, leaking cartridges — replacement of the affected items.
• Wrong item: we ship the correct item immediately at our cost.
• Faulty hardware: vape batteries, grinders and gear carry a 30-day fault replacement.

What is not covered

For safety and legal reasons we cannot accept returns of opened consumables, and we cannot refund orders where an incorrect or incomplete delivery address was supplied. Preference-based returns ("I did not like the flavour") are not eligible, though we will always help you pick better next time.

How to claim

1. Contact us within 7 days of delivery (or 14 days from dispatch if the parcel never arrived).
2. Send your order reference and, for damage claims, a photo of the item and packaging.
3. We respond within 24 hours and confirm reship or refund.

Refund timing

Approved refunds are issued to the original payment method within 3–5 business days. Crypto refunds are sent to a wallet you nominate at the prevailing rate on the day of the refund.